Notice Regarding the Transfer of the Rotterdam Police Department Dispatch Center to the Schenectady County Unified Communications Center (UCC)
Effective 8:00 am on Thursday, December 18th, 2014, the Town of Rotterdam Police Department will no longer have a staffed dispatch center. Our Public Safety Dispatchers will now be County employees working for the Schenectady County Unified Communications Center (UCC). There will be significant changes to the manner in which services are provided by the department.
The first important change is for Rotterdam residents and businesses to change any reference to our non-emergency number from (518) 355-7331 to the new direct UCC non-emergency number of (518) 630-0911
Anyone with an alarm system should notify their alarm company of the change. The UCC non-emergency number is to be used only in situations where persons need to report a crime not in progress, road or other type of hazard, accident, loose dog or other related complaints, or any other matter that our officers would need to know or file a report on. For calls regarding records requests, general information specific to our police department, contacting one of our police officers, etc., the appropriate number to use would be (518) 355-7331. If you need to speak to an Investigator, please use (518) 355-7397. Both lines will be serviced by an auto-attendant that will guide you to the extension you need.
Of particular importance is that anyone who needs to contact or request something from our Police Department, should understand that we will only have a staffed front desk Monday thru Friday from 9a-5p. Therefore, no one will immediately be available to assist you on the weekend or after business hours during the week. There is call box button located by the front entrance of the Police Department that calls the UCC and an officer will be dispatched to meet with someone needing to file a report. No one should expect, however, that they will be able to come to the department after business hours and leave with a copy of any kind of report after.
NON-Emergency (518) 630-0911
EMERGENCY / CRIMES IN PROGRESS: DIAL 911
24 hours -7 days a week
Front Lobby and Records Division are open Mon-Fri 9a-5p
TO REPORT PAST CRIMES OR FILE A REPORT:
RECORDS REQUEST / OR TO CONTACT AN OFFICER: